Checkify+ streamlines the management of abandoned checkouts. Customers can take advantage of the built-in functionality and also connect powerful third-party services for the same purpose through Checkify integrations, or use custom scripts.

In this guide, we will highlight the available native features and share some best practices.

1. Columns overview

The abandoned checkouts are presented in the table mode, with newest on the top. Click the arrow next to any column name to sort if needed.

The buyer must enter at least one contact method (either an email address or a phone number), which Checkify+ must capture. Additionally, the checkout page must remain open and incomplete for a period of time, typically around 30 minutes. If these conditions are met, the checkout is considered abandoned and is recorded in the table for potential recovery actions.

Once a purchase is completed from the checkout, it will disappear from the table and appear under the 'Orders' tab.

1. Checkout ID

A unique Checkify+ checkout ID of an incomplete checkout.

2. Date

Shows the date and time this checkout page was reached. Note that the current format is YYYY-MM-DD (as per ISO 8601 international standard).

3. Email

Customer email as entered on the checkout page.

4. Phone

Customer phone number as entered on the checkout page.

5. Total amount

The value of the checkout page reached.
The currency on the checkout page may differ from the account's default currency, as Checkify+ supports and provides multi-currency functionality.

6. Email recovery status

The status shows either 'Not sent' or 'Email sent', depending on whether a recovery email has been sent to the customer.

7. View icon

Clicking this icon opens the checkout page, as last seen by your customer. In order to get a detailed overview in a right-side slider within the admin interface, simply click on the appropriate row.

2. Abandoned checkout page overview

Checkify+ admin contains a lot of relevant and useful data for every checkout initiated.

This view has:

An indication of email recovery.
Date and time of initiating the checkout page.
Checkify+ unique checkout ID number.
Incomplete (abandoned) checkout page URL: It can be copied. Once pasted in browser address line, it redirects to the checkout page as last seen by the buyer before abandonment.
Basket: Displays the items on the checkout. Includes quantities and variants, if available.
Checkout offers: Lists any additional options (pre-upsells) offered to buyer at the checkout.
Prices: A break-down the order's total amount, which may include: subtotal, discounts, shipping rates, tips, checkout offers, and taxes, if applicable. All the values are shown in the checkout page's currency.
Shipping details: Delivery and contact information as entered by the buyer.